At MAHEDAULT OPC PRIVATE LIMITED, we take great pride in offering carefully crafted handmade home décor products. Each item is created with attention to detail and care. However, we understand that sometimes you may need to return or exchange a product.

Please read our policy below carefully:

1. Return Eligibility

  • Returns are accepted only for products that are damaged, defective, or incorrect at the time of delivery.
  • The item must be unused, in its original packaging, and returned within 7 days of delivery.
  • Due to the handmade nature of our products, minor variations in color, size, or texture are not considered defects and are part of the product’s uniqueness.

2. Return Process

  • To initiate a return, please contact us via email at MAHENDRAK3972@GMAIL.COM or call us at 9636583972 within 7 days of receiving your order.
  • Our support team will guide you through the return process and provide the necessary return address details.
  • Please ensure that the product is securely packed to avoid any damage during transit.

3. Refund Process

  • Once we receive and inspect the returned product, we will notify you of the status of your refund.
  • Approved refunds will be credited to the original payment method within 5–6 working days.
  • Shipping and handling charges (if any) are non-refundable unless the return is due to our error (e.g., defective or incorrect product).

4. Non-Returnable Items

  • Customized or personalized products cannot be returned or refunded.
  • Products damaged due to misuse or mishandling by the customer will not be eligible for return or refund.

5. Cancellation Policy

  • Orders can be cancelled within 24 hours of placing them if they have not yet been shipped.
  • Once shipped, cancellation requests cannot be accepted.

6. Contact Us

For any return or refund-related concerns, please contact:
MAHEDAULT OPC PRIVATE LIMITED
Residing at: No-1462, Bilvakote, Near Club House Bus Stand, Nisarga Layout, Bannerghatta, Bangalore – 560083
📞 9636583972
✉️ MAHENDRAK3972@GMAIL.COM
🌐 https://mahedault.com/